Mr Ong radiates confidence in himself and his team. It is infectious so I was happy to place myself in his hands for the cataract operation. He also appreciates the fear of having ones eyes operated upon. The consequences of failure is in a different league to other non-life threatening surgery. He calms one’s fear by explaining what exactly will happen and then talks all the time he is operating telling one exactly what you will feel and hear every step of the way. His confidence and my confidence in him was well warranted. The outcome was a complete success.
My criterion for satisfaction with any medical procedure is whether or not I am treated as an individual, a person and not “just another patient”. Full marks to everyone. – Mr R –
